Terms of service

article 1 application of the Terms of Use

• Customers who use the rental costume service "heartmelt" (hereinafter referred to as "this site") operated by Kino Co. (hereinafter referred to as the "Company"), you are required to agree to these Terms of Use.
• These Terms of Use apply to all relationships between the Company and customers who use the service.
• The contents of this service and the Terms of Use may be changed or revised, in whole or in part, as necessary by the Company without the consent of the customer.

article 2 Handling of personal Information

We will comply with the "privacy policy" published on this website and handle personal information legally and appropriately.

article 3 notification

• In principle, we will contact you by e-mail regarding the use of this service.
• The customer shall be solely responsible for any disadvantage or obligation to pay various fees incurred by the customer due to incorrect registration of the customer's e-mail address information, failure to update registration information or notify the Company in the event of a change, or failure to receive e-mails from the Company, unopened e-mails, automatic deletion, or the folder sorting function of e-mail software.

The Company shall not be responsible for any loss or damage caused to the customer due to non-receipt, non-opening, or automatic deletion of e-mails from the Company or the folder sorting function of e-mail software.

article 4 Rental service

• The rental period shall be 2 nights and 3 days (3 days).
• The rental period is 2 nights and 3 days (3 days). The rental start date is the delivery date specified by the customer at the time of the reservation request on this website, and the return date is 2 days after that.
• Rental application
• Rental application (reservation) is accepted on this website only in principle.
• Reservations cannot be made by phone or email.
• When the reservation is completed, we will send you a notification of the completion of the reservation by e-mail. If you do not receive an email, please check that your reservation has been completed on the My page of this website.

article 5 Rental agreement

• When you place a rental reservation order on the site and complete the payment, or when we notify you of the completion of the reservation, we will send you an email to confirm the reservation.
• When you place a rental order on the site and complete payment, or when we notify you of the completion of your reservation, a rental contract is formed between you and us.
• If you do not complete the reservation procedure and register the item in the "Wishlist" or add it to the "shopping Cart" on the site, the reservation is not completed and will not be secured.

article 6 Rental Fees

• Rental fees shall be paid by credit card or bank transfer to our designated bank account upon completion of the reservation.

• Rental fee shall be paid by credit card or bank transfer to our designated bank account upon completion of reservation.
• The rental fee includes round-trip shipping and normal cleaning costs.
• The rental fee includes round-trip shipping and normal cleaning costs. However, in the event of intentional damage or staining, or damage or staining that requires special cleaning or restoration, we may charge for these costs.
• additional shipping fees will be charged for deliveries to the following areas.

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article 7 areas Covered by Rental

areas covered are Japan only.

article 8 Receipt of Rental products

• Rental products will be shipped from our company two days (two days before) before the date specified at the time of reservation.
• The arrival date may vary depending on the delivery area. In this case, there will be no difference in the rental fee.
• If you are unable to receive the product due to absence or other reasons, please contact the courier company and request redelivery to receive the product yourself.
• In the event that the product cannot be received by the date of use due to the customer's continued absence or other reasons, the company cannot be held responsible for any damage caused by this.

article 9 Return of Rental products

• On the last day of the rental (the day after the delivery date specified at the time of reservation) please return the product by the method specified by us.
• On the last day of rental (the day after the delivery date specified at the time of reservation), please return the equipment by 17.
• If you return the product by any other method than the one specified by us, you will be responsible for the shipping and other costs.
• If the rental item is damaged or lost when returned outside of the procedures specified by us, the customer may be charged for the cost of the damage.
• (In this case, the customer will be responsible for the bank transfer fee.

article 10 Cancellation of Reservation

• If you wish to cancel your reservation after it has been completed, please contact us through the Contact home page of this website.

• If you wish to cancel your reservation after it has been completed, please contact us through the Contact home page of this website.
• If you contact us via a method other than the Contact form, such as replying to a reservation completion email, the date of receipt of your cancellation may be delayed.
• We will not be responsible for any change in the cancellation fee due to the delay in the date of receipt.
• Cancellations within 7 days of the reservation date will be accepted free of charge. Cancellations made after 8 days from the reservation date will be subject to the stipulated cancellation fee.

• We do not accept returns, exchanges, or cancellations after the product has been shipped, except in the following cases.

article 11 prohibitions

• Ownership of the rental product belongs to the Company. You may not sublease, rent, transfer, pledge, or assign the rental product to any third party. The rental products may not be altered.
• Cleaning and repairs will be performed by our designated service providers. please do not attempt to clean or repair the rental items by yourself.
• In the event that a product is damaged or stained as a result of washing, cleaning, or repairing by the customer, the customer will be charged for the cost of repairing the product.
• (In this case, the customer will be responsible for the bank transfer fee.
• please make sure that the information you register yourself when using the service is not false or incorrect.
• Other acts that we deem inappropriate

article 12: Response to violations of the Terms

If you cancel the use of the service, return the rental item (regardless of whether or not you wore it), or do any other acts that we deem inappropriate

The Company may cancel the use of the service, return the rental products (regardless of whether they are worn or not), or suspend the use of the service thereafter.

article 13 Damages, Losses, etc.

• If the rental item is stained or damaged, the actual cost of repairing it will be charged according to the degree of damage.
• If the item is lost or damaged in such a way that it cannot be repaired, we will charge up to 10 times the rental fee to reimburse for the costumes.
• (In this case, the customer will be responsible for the bank transfer fee.
• The reimbursement is for the damage caused by the cancellation of the costume.
• The reimbursement is for the damage caused by the cancellation of the reservation, etc. The reimbursement is not for the purchase of the costume, and the costume will not be transferred.

article 14 Extension of period and Delayed Return

• If you wish to extend the rental period, please be sure to contact us in advance. The extension fee is 20% of the rental fee per day.
• We may not be able to meet your request depending on the situation, such as if you have another reservation.
• If the rental is delayed without notice, or if the rental is not returned as scheduled even after we have refused to extend the rental period, you will be charged 100% of the rental fee per day as an overdue fee.
• (The customer is responsible for the bank transfer fee in this case).
• If the item is not returned after 10 days from the return date and we are unable to contact you, we may take legal action to protect the item.

article 15 Disclaimer

• In the event of late delivery or damage to the product due to weather, disaster, traffic accident, or negligence of the shipping company in shipping the product, we will not be responsible for any damage to the customer.

• In the event of late delivery or damage to the product due to weather, disaster, traffic accident, negligence of the shipping company, etc., the Company shall not be held responsible.

• Our company shall not be responsible for any damage caused to customers or third parties by the use of this service.

article 16 Discontinuation and Termination of service

The Company may discontinue or terminate the service in whole or in part without prior notice or consent of the customer. The Company shall not be liable for any damages incurred by customers as a result.

article 17 Governing Law, Court of Jurisdiction

• This agreement shall be governed by and construed in accordance with the laws of Japan.
• This agreement shall be governed by and construed in accordance with the laws of Japan.
• In the event that a dispute cannot be resolved through consultation and a lawsuit is filed, the district court or summary court with jurisdiction over the location of the head office of the Company shall have exclusive jurisdiction.

Established January 29, 2021